LLI Consulting helps growth-stage B2B SaaS and logistics-technology companies, typically in the ~$10M–$500M ARR range, turn Customer Success into a measurable engine for retention and expansion. We bridge strategy and execution—ensuring what's promised in the sales cycle is delivered throughout the customer journey.

Founded by Lisa Lewis, a seasoned executive with 20+ years leading global Customer Success, operations, and transformation across supply chain and enterprise software, LLI blends operational rigor with a deeply human approach. Lisa's track record includes reducing churn, accelerating onboarding, and building data-driven CS frameworks that directly fuel revenue and value realization.

Our engagements are built for clarity and momentum: we surface blind spots, align teams around shared outcomes, and deliver scalable, repeatable systems. Whether through a 30-day Clarity Catalyst™ diagnostic, a 90-day Growth Operating System™ transformation, or fractional leadership, we will meet companies where they are and move them forward with intention and confidence.

At our core, we believe growth is relational. Sustainable success happens when technology, teams, and customers operate in sync. That's the work we're here for, and the kind of partnership we build.